How much does it cost to ship my order?
Our shipping carrier is FedEx. Shipping cost is determined based on your location and type of shipping selected. Shipping costs for orders placed with an expedited shipping method will be calculated based on weight of package, shipping location, and other various FedEx charges. At this time, we don’t ship internationally.
More information on our shipping policy can be found here.
Do you ship to P.O. Boxes or military APO/FPO addresses?
FedEx is our shipping carrier of choice. Unfortunately, they do not ship to these types of address.
Do you ship internationally?
Currently, we only ship to domestic locations within the U.S. (including Alaska and Hawaii).
Once my order is placed, when can I expect it?
Once ordered you can generally expect your shipment within 2-6 business days if shipped via FedEx Ground. Shipping can be expedited using other FedEx options. Please click here to review that timetable.
How do I return or exchange product?
Please click here for our return/exchange policy.
If I need assistance, how do I contact you?
Three ways. You can call us on our customer service number at 1-877-482-6413, you can email us at customerservice@GOTRShop.com or you can complete the contact information form located on Contact Us/Feedback.
What is Girls on the Run?
Girls on the Run® is a 501(c)3 non-profit organization dedicated to creating a world where every girl knows and activates her limitless potential and is free to boldly pursue her dreams.
Meeting twice a week in small teams of 8-20 girls, we teach life skills through dynamic, interactive lessons and running games. The 24-lesson curriculum is taught by certified Girls on the Run coaches and includes three parts: understanding ourselves, valuing relationships and teamwork and understanding how we connect with and shape the world at large.
Running is used to inspire and motivate girls, encourage lifelong health and fitness, and build confidence through accomplishment. Important social, psychological, and physical skills and abilities are developed and reinforced throughout the program. At each season's conclusion, the girls and their running buddies complete a 5k running event which gives them a tangible sense of achievement as well as a framework for setting and achieving life goals. The result—making the seemingly impossible, possible, and teaching girls that they can.
How can I find a local council to sign up or volunteer?
Girls on the Run is currently comprised of over 200 councils across the United States and Canada. Click here to find a council near you.
How can I find out more information about Girls on the Run?
Please visit the Girls on the Run web site at www.girlsontherun.org for further information.
I get a weird "can't connect" to server message when browsing the website. How can I fix it?
Please make sure you are using the most recent and updated version of your current browser and double check your setting to make sure that your browser has tls 1.0, 1.1, and 1.2 settings enabled. In order to protect our customers we have disabled support for SSLv3 and older from connecting to the website.
Does the gotrsop have a gift card?
Giftcard Terms & Conditions
Use your gotrshop gift card for merchandise at gotrshop.com just like cash. Cards will not be exchanged for cash (except where required by law)and cannot be used to purchase gift cards . This card does not expire. Giftcards are nonrefundable and cannot be transferred, exchanged or resold. Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items. For balance information call 1-800-901-9965.
I have a question about my gift card. Who can I contact?
Please contact customer service at 1-800-901-9965. Monday - Friday 8AM to 5PM EST excluding holidays, or you may email us at firstname.lastname@example.org.
How can I check the balance of my gotrshop.com gift card?
You can check your balance on the gotrshop.