Shipping & Returns

Shipping

When will my order ship?

Orders received by 2 PM EST, Monday-Friday will be processed and shipped the same day.  Orders received after 2 PM will be shipped the next business day.  We ship Monday-Friday excluding weekend and holidays.  

What are my shipping options, delivery times and cost?

We utilize FedEx to ship all orders.  You have the option of choosing one of the following services at checkout to ship your order depending on when you need it:

FedEx Ground

  • Delivery between 1-5 business days

FedEx Express Saver (3 Day delivery)

  • Delivery within 1-3 business days

FedEx Express 2 Day

  • Delivery within 1-2 business days

FedEx Standard Overnight

  • Next business day by 3 PM

FedEx Priority Overnight

  • Next business day by 10:30 AM

Do you ship internationally?

Currently, we do not offer shipping to International locations.  As we grow, we will look to add this option.

Do you offer Saturday delivery?

No, we currently do not offer Saturday delivery.  All orders will be delivered from Monday – Friday excluding holidays.

How will I know when it ships?

We will send you a shipping notification email when your order leaves our facility.  This will include a tracking number of your package. Additionally, you will receive an email from FedEx with your tracking information as well so you can monitor your shipment.

Can I track my shipment?

Yes you can.  Simply log onto FedEx’s web site (www.fedex.com), enter your tracking number and you can view the status of your order.

Returns

What is your return policy?

If for any reason you’re not totally satisfied with your order, please return the item(s) for refund or exchange within 30 days of the date of the invoice.  All items must be new, unworn and unwashed condition.  If an item(s) is returned in any other condition than the above, it will be refused and you will be responsible for the shipping costs back to you.

Please fill out the Packing List/Return Form that came with your shipment completely and send the form along with the item(s) back to 6600 Bay Circle Norcross, Ga 30071 for return or exchange. Please make sure to include your address with the returned merchandise. We will refund your shipping charge if we sent the wrong size, style or the item is defective or damaged.  Otherwise, return shipping charges are the responsibility of the customer.  If you are asking for a refund, you will only be reimbursed for the item(s) returned.  The original shipping cost is non-refundable.  Credit for returned items may be refunded only to the original credit card of payment.

Do I have to pay for return shipping?

If we sent you a wrong or defective item then the shipping is on us.  We will reimburse you the cost of shipping.  We don’t reimburse for express shipping so make sure you send it regular ground service.  And don’t forget to keep your tracking number and a copy of the Packing List/Return Form.  Just send us the receipt and we’ll send you a check for the cost of shipping.  If you’re asking for a refund or made an error in ordering, then we will not reimburse for shipping.  The original cost of shipping is non-refundable.

How long does it take to process my return?

Returns can take up to 2 weeks to process (excluding shipping time).  Once your return is processed, we will send you an email notifying you of either your refund or shipment of product.  

Can I return an order placed by my Council?

Orders placed by a Girls on the Run Council may not be returned unless the product is defective. 

What if I have any other questions about returns?

Just email us at customerservice@GOTRShop.com or call our customer service department at 1-877-482-6413 and we'll get an answer to you asap.